UNISIG Service Parts Excellence

Service parts excellence begins with a strong commitment to inventory. UNISIG maintains more than three million dollars in parts on hand to reduce or eliminate wait times for critical components. But inventory alone is not enough; it must be actively managed. Our engineers use our synced PDM and ERP systems to build collections of service part needs, while materials management sets safety stock levels and minimum order quantities based on historical data and engineering insights. Service parts are also integrated directly into our production schedule, so replenishment is seamless and built into our operations rather than dependent on downtime or capacity.

Storage and retrieval are equally critical. UNISIG uses Vertical Lift Modules, or VLMs, to store and retrieve parts with speed and precision, while larger parts are stored in our warehouse with the same ERP location sync. When orders are entered, VLM guides accurate retrieval, kitting, and preparation for shipment, whether for small tools, high-value components, or international freight. When an order is entered into the system, the required inventory is automatically picked and kitted for delivery. The VLM units make this process fast and efficient: a tray is retrieved, tilted toward the operator, and a laser pointer highlights the exact part needed. Smaller items like tools, seals, or accessories are easy to ship with standard methods. Larger orders may include heavy, high-value components that require dedicated trucks or international shipping, sometimes under export licenses. UNISIG has established procedures to minimize transit time for every shipment, no matter the size or destination.

UNISIG has a reputation for engineering precision, but operational excellence is what ensures our customers’ long-term success. From large investments in parts inventory to integrated planning and advanced storage systems, we have built a service infrastructure designed to provide every machine and system we build with decades of reliable support. Choosing UNISIG means investing not just in a machine but in a partnership that delivers confidence and superior service.